Introduction

This site is provided as a service to our clients. Please review the following basic rules that govern the use of this Serene Furniture site. Note that your use of the Serene Furniture site, (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may "bookmark" a portion of this Site and thereby bypass these Terms of Use, your use of this Site still binds you to the Terms of Use. Serene Furniture reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend you review these Terms of Use whenever you use this Site.

Use of this Site

By accepting the Terms of Use through your use of the Site, you attest that you are 18 years of age or older. If you are under 18 years of age but at least 13 years of age you may use this Site only with the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Serene Furniture does not knowingly collect personal information about children under age 13 without prior parental consent. Children under 13 years of age may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.

If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to pay for and accept the item(s) requested.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Serene Furniture or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.

Third Party Sites:

References on this Site to any names, marks, products or services of third parties, or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Serene Furniture's endorsement, sponsorship or recommendation of the third party, its information, products or services. Serene Furniture is not responsible for the practices or policies of such third parties, nor the content of any third party sites, and does not make any representations regarding third party products or services, or the content or accuracy of any material on such third party sites. If you decide to link to any such third party sites, you do so entirely at your own risk.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Serene Furniture will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Serene Furniture on this Site and other than generally available third party web browsers.

Order Acceptance:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Pricing Information

While Serene Furniture strives to provide accurate pricing information, pricing or typographical errors may occur. Serene Furniture cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, Serene Furniture shall have the right, at Serene Furniture's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Serene Furniture may, at Serene Furniture's discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We do our best to provide you with great values on the Site as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our stores do not honor Internet pricing.

Content Information:

 

Serene Furniture attempts to be accurate in its product descriptions. However, Serene Furniture does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition.

Return Policy

We are pleased to offer a 30 Day Hassle-Free Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it to our warehouse for a refund within 30 days of delivery in the original condition and packaging.

Requirements for a Full Refund

1. Items must be in new and unused condition.
2. Items must be returned with all of their original packaging and accessories.
3. Items must be shipped back to us fully insured using a trackable shipping method at your expense.
4. Items must not be assembled or modified in any way.
5. Items must include a return authorization number provided by Serene Furniture.

Fees and Deductions:

All returns and exchanges are subject to a 30% restocking fee plus applicable return shipping fees listed below.

A return shipping cost estimated at $1.75 per pound will be deducted off your refund if:

1. You choose to have Serene Furniture pick up your return from your residence or delivered address.
2. You refuse delivery for any reason without consent from Serene Furniture.
3. You refuse an entire shipment because only a part of an item is damaged.
4. The delivery address you provided was invalid and the order could not be delivered.
5. You choose to cancel your order and it is past the cancellation timeframe.
6. If an item does not fit in your home and/or through your door.

1. If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.
2. If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.

*Remote delivery locations may be subject to additional charges.

YOU MAY INITIATE A RETURN OR EXCHANGE ONLINE, BY PHONE OR LIVE CHAT.

Cancellation Policy

To make sure you receive your order as quick as possible we process all orders the moment they come in, for this reason orders may only be canceled within 24 hours of placement without incurring any fees.

1. Orders cancelled after 24 hours may be subject to a 30% restocking fee plus a return shipping fee at an estimated $1.75 per pound.
2. If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.
3. If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be cancelled.

To cancel an order please contact us. Once cancelled your order status will change to cancelled and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have cancelled your order. If you do not have a cancellation confirmation email or your order status in your customer portal does not say cancelled, your order was not cancelled.

Delivery Policy

1. Normal delivery hours are 8am-6pm Monday-Friday. Any special requests outside our normal delivery hours may be subject to additional fees.
2. An adult must be present to accept and sign for delivery of your new furniture.
3. All deliveries are fully insured from the time it leaves our warehouse until arrival at your home.
4. All items must be inspected for damage at the time of delivery. All damage must be notated on the delivery receipt / bill of lading.
5. Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading. Serene Furniture, nor the shipping carrier, will be held liable for any issues not noted accordingly.
6. Regardless of damage, defect, missing or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by Serene Furniture so that we may resolve the issue.
7. It is required that you take photos of any damage that you notice as proof.
8. Make sure your floors and walls are covered / protected prior to delivery as Serene Furniture nor the carrier will be held liable for damage to your personal property.
9. Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb.
10. Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.
11. On the day of delivery please make sure the area is cleared for delivery. Our delivery team can not remove old furniture.

*Our customer service department must be notified of any damages within 24 hours of delivery.

Product Image and Specification Disclaimer

We work closely with our vendors and try to be 100% certain of all product colors, dimensions, and measurements, however specifications on our site may not be correct as the manufacturer can change them at any time without notice. Images may look different from the actual item in terms of color due to the lighting during photo shooting or your monitor’s display. We have made every effort to display, as accurately as possible, any questions related to color, dimensions or specifications must be discussed prior to placing your order, if not fully addressed Serene Furniture will not be held responsible. If there is anything you are unclear about ask one of our sales associates, If you're ever unsure about something during your buying process, do not hesitate to call us!

FREE SHIPPING

Items marked Free Shipping! will ship free via UPS/FedEx to the entire continental United States. No exceptions!

Items marked Free White Glove Delivery will ship free via a specialized white glove delivery carrier with one exception. If you live in a remote or rural location a delivery surcharge may be required.

Items marked Free In Home Delivery will ship free via a specialized furniture carrier with one exception. If you live in a remote or rural location a delivery surcharge may be required.