THINGS TO KNOW ABOUT YOUR DELIVERY:
Pre-Delivery Guide 2020
SERENE FURNITURE wishes to thank & congratulate you on your new furniture purchase. We hope that it brings you much enjoyment and pleasure for years to come. Once your furniture is ready for delivery, you will be called immediately upon receipt of your furniture to schedule delivery.
Delivery Date: While it does read, "all day delivery" on your receipt, you will receive a call the night prior to your delivery with your assigned 3-4 Hour Delivery Window. We make thousands of deliveries each month and even with our trained drivers & computerized routing system, it takes your understanding that requesting AM or PM delivery is not possible. Your time window is assigned to ensure the highest level of efficiency. Our delivery company will do everything reasonably possible to meet your window, but there can be circumstances when delivery will be before or after the quoted time. However, on the day of delivery, you may visit SERENEFURNITURE.com to track your order.
Delivery Service: Our delivery service cannot handle your home furnishings so please ensure the room is ready for the new furniture. Our drivers will deliver; set up and assemble your new furniture and they will take away all of the packagings. Upon delivery and at your request our deliverymen will also:
Damaged or non-conforming furniture can be refused at the time of delivery. If damaged furniture is accepted upon delivery, any repairs will be made in the home where the purchaser had his/her furniture delivered. These repairs will be made to manufacturers’ standards. Contact your salesperson with questions regarding these conditions of your delivery.
Changing Delivery Date: To change your scheduled delivery date, you must call the delivery company at least 72 hours prior to reschedule the delivery.
Certificate of Insurance: If your building requires a Certificate of Insurance, you must inform the delivery company when setting up the delivery.
No C.O.D. All balances must be paid prior to scheduling delivery. NO CASH, PERSONAL CHECKS or CREDIT CARDS WILL BE ACCEPTED UPON DELIVERY. We do not accept payments over the phone or online (except for online orders only).
Unsuccessful Delivery: If we cannot make the delivery because no one was home / accessible, there will be a full re-delivery charge applied to your order.
Walk-Up Fee: There is a $30 fee per piece, per flight of stairs after the 2nd Flight. Walk up fees are payable to the delivery driver in cash only.
Professional Disassembly Service*: Responsibility for the size of items selected regarding home delivery remains with the buyer. If we can disassemble and reassemble your furniture in order to get it into your home, there will be a separate charge per piece. Our deliverymen will do whatever is reasonably possible to prevent you from incurring this expense. If disassembly is required, a professional technician will be dispatched to your home, at a later date to complete your delivery. (Disassembly service is not available in all areas.)